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End of Contract Condition Guidelines

When returning your Lease vehicle you must consider the vehicle's condition and determine whether the vehicle meets the agreed return condition.

We have put together a guide on how Fair Wear and Tear works, so that you have peace of mind when returning your car.

Fair wear & tear occurs when regular normal use causes deterioration to a vehicle. It is not to be confused with damage that is caused by a specific event or series of events such as impact, inappropriate stowing of items, harsh-treatment, negligent acts or omissions.

Here are a few fair wear & tear factors to consider;
- Maintenance, servicing and repairs must be up to date and complete (following
  manufacturers guidelines)
- Vehicle must be road worthy & no warning lights illuminated
- There should be 1/4 tank of fuel left in car
- All documentation should be with the vehicle for example: operation manual
- Appearance of exterior should be sufficiently clean to allow detailed inspection
- Vehicle keys including spare key should be with the car
- Paintwork should be to a good standard. (Some allowances see below)
- Windows, glass, door mirrors and lamps must be to a good standard and intact.
- Tyres & wheels should be to a good standard. (Some allowances see below)
- Vehicle interior must be clean and undamaged to a good standard.
- Interior equipment & controls must be in working order
- No damage to vehicle underside

An indication of the allowed condition: Dents up to 10mm in diameter are acceptable, provided there are no more than 2 dents per panel and the paint surface is not broken. Dents on the roof are not acceptable. Scratches & abrasions up to 25mm are acceptable relative to vehicles age and mileage. Moulding & wheel arch trims accept up to 25mm are acceptable. Windows & windscreens with light scratching are acceptable. Lamps must work and minor scuff marks up to 25mm are acceptable. Wheels & wheel trims with scuff's totaling 50mm on the total circumference of the wheel trim and on alloy wheels are acceptable. 

Before your vehicle is due back to the finance company we recommend you consider appraising the vehicle and checking for any damage you can identify yourself. Alternatively if you are Local you are welcome to come to our office and we can help advise you in the best course of action.

Use these key tips when appraising your vehicle;

- Check the vehicle approx. 10-12 weeks before collection. This will allow you to arrange repairs of      any unacceptable problems.
- Ask a friend or family member to help make sure you are being as honest as possible.
- Choose a time & place with good lighting to check your vehicle. Therefore avoiding the possibility of
  missing any issues.
- Examine every panel including the roof, bonnet, doors, body and interior.
- Crouch or kneel down at the front & rear of the vehicle to check each bodyline at the sides of the
  vehicle has no dents or damage.
- Inspect lamps, lenses, windows and mirrors for chips, cracks or holes.
- Check tyres (including spare) for damage. Check the wear on the tread is even across each tyre.
- Inspect wheels, wheel trims and spokes for any scratches or damage. 
- Clean & valet the interior. Checking upholstered areas for odours, tears, burns, stains and wear.
- Inspect controls including audio equipment and accessories- they should be fully functional & present.

At the end of the Lease a representative of the Finance company will be sent to check all of the above on the vehicle. They will then agree with you on a "condition" of the vehicle being returned. This will be recorded on a vehicle collection sheet or hand-held device. You as the consumer must agree on the information from the inspection and will be asked to clarify if necessary.

We have also added a Glossary of Terms to help with the Jargon used in the Motor trade.
Abrasion - Multiple surface scratches
Chip - Removal of the surface material (glass or paintwork) in a concise area
Dent - Deformation of the surface structure, usually caused by impact damage
Light scratch - A scratch with no raised edges
Scratch - A single line mark or score in the surface material
Scuff - Light scraping of top surface not penetrating base material
Smart Repair - Small and medium area repair technique, a cost effective way of repairing chips, dents, and scratches
Swage Line - Folded edge on a panel of the vehicle

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Posted on 22nd November 2016 at 12:06 PM

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