We are required by the Financial Conduct Authority (FCA), who regulates the financial services industry, of which we are a part, to provide you with an Initial Disclosure Document (IDD) to enable you to decide, whether or not the products and services that we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.
Who are we?
Genus VS Limited t/as Genus Leasing whose registered office is The Old Post Cottage, Denston, Newmarket, CB8 8PW, is an independent vehicle finance broker, not a lender, authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference Number is 667465, which can be verified by contacting the FCA on 0800 111 6768 or by viewing the Financial Services Register at www.fca.org.uk.
What services do we offer?
We offer a range of vehicle leasing facilities through a panel of carefully selected third party lenders from whom we may receive an introductory fee or commission. We will not offer facilities from lenders outside of this panel. In addition we offer, alternative finance products such as Hire Purchase, Personal Contract Purchase (PCP) and Finance Lease, again from a selected panel of lenders.
What Services will we provide you with?
We will provide you with either comparable details of firms most appropriate to your lending requirements or general information relating to finance products. In assessing your requirements we may seek information about your personal circumstances and objectives to enable us to identify your needs. It is important that you provide us with accurate and relevant information enabling us to hone down the selection of firms & products offered, from which you can more easily make your choice.
What do we charge for our Services?
We may charge a Processing Fee which is clearly stated on all quotations which is only payable at order stage, once acceptable finance has been obtained, as a contribution to the costs incurred in processing the vehicle finance agreement. Payment of the Processing Fee can be made on-line using BACs transfer.
Confidentiality and Data Protection
Throughout the process of obtaining finance for your vehicle agreement we will need to collect personalinformation from you and pass this information onto one or more third party lenders to enable them to make acredit decision. We will not disclose your personal details outside of this group of lenders. We are able to supplya comprehensive list of lenders by request..
Other Finance Facilities
You may be able to obtain finance for your purchase from other lenders and you are encouraged to seekalternative quotations and details of their products by researching on the high street, in the media and online.
What to do if you have a complaint?
Our aim is to provide a first class service and we are committed to treating our customers fairly, however if youwish to register a complaint please contact us: By Phone: 01284 810467 By Email: firstname.lastname@example.org In Writing: GENUS LEASING, Unit A1 Risby Business Park, Newmarket Road, Risby, Bury StEdmunds, IP28 6RD Our Complaints Policy and procedure is available to view here. If you are not satisfied with a decisiontaken in respect of a complaint or appeal, you may contact the BVRLA (our industry trade association) who willact as an independent arbiter, at www.bvrla.co.uk Consumer Credit customers also have the legal right to referunresolved disputes to the Financial Ombudsman Service within six months from the date of the final decision atwww.financial-ombudsman.org.uk/consumer/complaints
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.